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Privacy Policy – How We Handle Your Information

We collect and use your personal data to run your account, process deposits via Touch 'n Go, GrabPay, Boost dan FPX, verify withdrawals and keep our platform secure.

Account data protectionWithdrawal verification processYour access and deletion rights
harta88 Privacy Policy – How We Handle Your Information
PRIVACY CONTACTS

How to Reach Us About Your Data

If you have questions about this policy, want to see what data we hold, request corrections or ask us to delete your account, contact our support…

Live Chat Open the chat widget in the bottom corner of any page and tell the…
Email Support Send your privacy request to our support email and include your registered email address…
Account Settings Log in and head to Account Settings, then Data & Privacy.
HOW WE PROTECT YOU

Security, Storage and Your Control Over Your Data

We encrypt your data in transit using TLS and at rest using AES-256. Our servers are hosted in secure data centres with restricted physical access.

Encryption Standards

Every connection between your device and our servers uses TLS encryption so your login credentials, payment details and gameplay data…

Cookies and Trackers

We use session cookies to keep you logged in and remember your language preference.

Account Security Logs

We log every login attempt, password change and withdrawal request with a timestamp and IP address.

Data Retention Policy

Active account data stays in our system as long as you use the platform.

Third-Party Sharing

We share your data only with our payment processor to clear deposits via Touch 'n Go, GrabPay, Boost dan FPX…

Your Data Rights

You have the right to access a copy of all data we hold about you, request corrections to outdated or…

Privacy Policy FAQ

Quick answers to the data and privacy questions we hear most often. If your question is not covered here, reach out through live chat or email and our support team will walk you through it.

We collect your name, email, phone number, date of birth and the payment wallet you choose from Touch 'n Go, GrabPay, Boost dan FPX. We also log your IP address, device type and session times to monitor account security and detect unauthorised access.

We share your data with our payment processor to clear deposits and withdrawals, with game providers to load your session and with our fraud-monitoring partner to flag suspicious activity. We do not sell your data to marketing platforms or advertisers.

Log in and go to Account Settings, then Data & Privacy, and click Download My Data. We will email you a JSON file within twenty-four hours containing your account details, transaction history and gameplay logs.

Yes. Submit a deletion request through live chat, email or the Data & Privacy page in Account Settings. We will anonymise your profile within ninety days but keep transaction records for five years to meet local financial reporting requirements.

If you stop logging in but do not request deletion, your account data remains active indefinitely. Once you request deletion we anonymise your profile within ninety days and purge transaction records after five years.

No. Payment details pass through our partner's encrypted gateway; we store only the transaction amount, timestamp, status and the wallet name you selected. We never see or store your card number, CVV or bank password.

We log every login attempt with a timestamp and IP address. If we detect a login from an unfamiliar location or multiple failed password attempts, we send you an email alert and may temporarily lock your account until you verify your identity through live chat or email.